Terms of Service

1. Who we are

Mero ("Mero", "we", "us", "our") is an AI-powered product advisor that helps founders and product teams make better decisions by synthesizing signals from their tools and data.

These Terms govern your use of Mero's web application at app.withmero.com and any related services (collectively, the "Service").

2. Accounts and eligibility

2.1 You must be at least 16 years old to use the Service.

2.2 If you are accepting these Terms on behalf of a company or organization, you confirm that you have authority to bind that entity.

2.3 You are responsible for keeping your account credentials secure. Notify us immediately at hello@withmero.com if you suspect unauthorized access.

2.4 One person or legal entity may not maintain more than one free account.

3. The Service

3.1 What Mero does: Mero connects to your third-party tools (Notion, Linear, Jira, Slack, GitHub, Intercom, Fireflies, Mixpanel, and others), reads data from those tools, and uses AI to generate prioritized product recommendations.

3.2 AI-generated content: Recommendations, summaries, and insights produced by Mero are generated by AI and are for informational purposes only. They do not constitute legal, financial, technical, or professional advice. You are solely responsible for all product and business decisions you make based on Mero's output.

3.3 Service availability: We aim for high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available." We may modify, suspend, or discontinue features with reasonable notice.

4. Integrations and data

4.1 By connecting a third-party integration, you authorize Mero to access that service using the permissions you grant. You confirm you have the right to share that data with Mero.

4.2 You own your data. You grant Mero a limited, non-exclusive license to access, process, and analyze your data solely to provide the Service to you.

4.3 We do not sell your data to third parties. We do not use your data to train AI models. See our Privacy Policy for full details.

4.4 You remain subject to the terms and policies of any third-party tools you connect to Mero. We are not responsible for changes those services make to their APIs or data access policies.

5. Acceptable use

You may not use the Service to:

• Process data you do not have legal rights to access or share
• Attempt to gain unauthorized access to any system or account
• Reverse engineer, decompile, or extract source code from the Service
• Introduce malware, viruses, or harmful code
• Impersonate any person or entity
• Violate any applicable law or regulation
• Resell, sublicense, or commercialize access to the Service without our written permission

We may suspend or terminate accounts that violate these terms without notice.

6. Intellectual property

6.1 Mero and its original content, features, and functionality are owned by Mero and are protected by intellectual property laws.

6.2 You retain all rights to your data and the insights generated from your data. The underlying AI models, platform, and product recommendations methodology remain Mero's intellectual property.

6.3 Feedback you provide about the Service may be used by Mero to improve the product without obligation to you.

7. Payment and billing

7.1 Paid plans are billed in advance on a monthly or annual basis.

7.2 All fees are non-refundable except where required by applicable law or as explicitly stated in a separate agreement.

7.3 We may change pricing with 30 days' advance notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.

7.4 If payment fails, we may suspend access until payment is resolved.

8. Confidentiality

Each party agrees to keep the other's confidential information (including product data, business information, and technical details) confidential and not to disclose it to third parties without consent. This does not apply to information that is publicly available or independently developed.

9. Disclaimer of warranties

To the maximum extent permitted by law, Mero disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that AI-generated content will be accurate or complete.

10. Limitation of liability

To the maximum extent permitted by law, Mero's total cumulative liability to you for any claims arising from or related to the Service shall not exceed the greater of (a) the fees you paid to Mero in the three months preceding the claim, or (b) USD 100.

Mero shall not be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

11. Termination

11.1 You may cancel your account at any time from your account settings or by emailing hello@withmero.com.

11.2 We may suspend or terminate your account for violations of these Terms, non-payment, or inactivity (with prior notice for inactivity).

11.3 Upon termination, your right to use the Service ends immediately. Your data will be deleted within 30 days of account deletion. You may request a data export before deletion.

12. Governing law and disputes

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts of New Delhi, India. If you are an EU consumer, mandatory local consumer protection laws may apply.

13. Changes to these Terms

We may update these Terms from time to time. For material changes, we'll notify you by email or in-app notice at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms? Contact us at:

Email: hello@withmero.com
Website: withmero.com